Privacy Policy
This policy explains what personal information we collect, why we use it, who we share it with and the choices you have.
Last updated: September 29, 2026Data Controller
Future Italian
Email: info@futureitalian.com
Phone: +39 352 0366600
Future Italian is responsible for the personal information described in this policy. We handle it in line with the EU General Data Protection Regulation (GDPR) and the other data protection laws that apply to you.
Information We Collect
Information you give us
- Contact details: name, email address, phone or WhatsApp number
- Your request: the service you are interested in, your country of residence and citizenship, your timing and any message you send us
- Consultation details: the date of your free consultation and any feedback you leave
- Case information, if you become a client: the documents you share with us and the details needed for your application
- Payment records, such as amounts and dates. We never store your card details
- Access details you choose to give us for public portals, stored encrypted and used only for your case
- Your communication preferences, including whether you have unsubscribed from our emails
We also collect standard technical data such as IP address, browser type, device information, the page you came from and how you use the website. Necessary browser storage may keep your email and a signed form identifier so that the booking flow works and duplicate requests are avoided.
How We Use Your Information
We use your information to reply to your request, hold your free consultation, handle your case and keep you updated by email and through the client portal. If you leave your details but do not book, or miss your consultation, we may send you a small number of emails about your request. Every one of these emails includes an unsubscribe link, which takes effect immediately. We use technical data to keep the website secure and to improve it.
Legal Basis for Processing
We rely on the following legal grounds: taking the steps you ask for before a contract and performing the contract itself (handling your request and your case); our legitimate interests (following up on your request, running and protecting our business, keeping records); compliance with legal obligations; and your consent (analytics cookies). You can withdraw your consent or unsubscribe at any time.
Data Sharing
We never sell, rent, or trade your personal information to third parties.
We share your information only when it is needed: with independent professionals who work on your case (such as lawyers, accountants and certified translators), with the public authorities handling your application, and with service providers that help us run our business (website hosting and database, cloud document storage, email delivery, appointment scheduling, payment processing and website analytics). These providers may use your information only to provide their services to us.
International Data Transfers
Your information may be processed outside your country, including in the United States, where several of our service providers are based. When information is transferred outside the EU/EEA, we rely on safeguards recognised by the GDPR, such as the European Commission's standard contractual clauses or the EU-U.S. Data Privacy Framework.
Your Rights
Access & Portability
Request a copy of your data or transfer it to another service.
Rectification
Correct inaccurate or incomplete personal information.
Erasure
Request deletion of your data (subject to legal requirements).
Restriction
Limit how we process your data in certain circumstances.
Objection
Object to processing based on legitimate interests.
Withdraw Consent
Withdraw consent for processing based on consent.
Data Retention
We keep personal information only for as long as we need it:
- Requests that do not become a case: up to 2 years from our last contact
- Clients and case files: for the duration of the case and up to 10 years after it ends, to meet legal obligations and handle any claims
- Website analytics: up to 2 years
- Unsubscribe requests: for as long as needed to respect them
Contact Us
For questions about this policy or to exercise your rights, write to us using the details below. We reply within 30 days. You also have the right to lodge a complaint with the data protection authority in your country.